Accredited Course

BSBWOR203 Work effectively with others BSBCMM301 Process customer complaints



$330 per day

Key information for this course


This course will give participants a six-step conflict resolution process that they can use and modify to resolve conflict disputes of any size Participants will also be provided a set of skills in solution building and finding common ground Participants will learn crucial conflict management skills including dealing with anger and using the Agreement Frame Dealing with conflict is important for every organisation no matter what the size If it is left unchecked or not resolved it can lead to lost production absences attrition and even law suits The course does not include formal negotiation counselling or conducting mediation

Learning outcomes:

1 Understand what conflict and conflict resolution mean
2 Understand all six phases of the conflict resolution process
3 Understand the five main styles of conflict resolution
4 Be able to adapt the process for all types of conflicts
5 Be able to break out parts of the process and use those tools to prevent conflict
6 Be able to use basic communication tools such as the agreement frame and open questions
7 Be able to use basic anger and stress management techniques

Optional Assessment This is a nationally recognised training program
Participants who successfully complete the optional assessment component of this course will receive a Statement of Attainment for the units of competency outlined above additional fee applies please enquire when you book
Exercises completed during the course will be used as evidence towards unit competency

Participants who choose not to be assessed will receive a Certificate of Attendance


There are no pre-requisites for this course

More information about this course

Training Provider

Training Provider Logo

Who to contact

Karina Stojansek
(03) 6334 4910


$330 per day


Launceston Level 1 / 65 St John Street Launceston TAS 7250

Who is this for?

Business owner Manager Project Manager Director Trades People Tradesman Administration Accounts Payroll Receptionist Builder Plumber Electrician

Course Date

Nov 3rd at 12:00 AM


Withdrawals Closed

This course is also available subject to customer demand.

Contact the training provider for more information.


7 hours per attendee

Minimum Attendees


About the Training Provider

NDA Computing Pty Ltd

NDA services include computer training, management training, traineeships and qualifications, group training and training room hire. The company has training centres in Hobart, Launceston, and Devonport. NDA is 100% Tasmanian-owned and was established in 1985.

The services provided by NDA include:

Computer training - desktop, web, systems, programming and accounting software. Management training.

Traineeships and qualifications in business, business administration, human resources, training and assessment, frontline management, IT and project management.

Group training - the supply of NDA trainees who work in your organisation.

Training needs analysis.

Project management of training roll-outs.

Customised training.

Walkabout trainer.

Courseware development and technical writing.

Training room hire.


NDA is accredited by the ASQA as a Registered Training Organisation.

NDA is accredited by Skills Tasmania as a Group Training Organisation.

State-wide locations

NDA operates from training centres in Hobart, Launceston, and Devonport.

Contact the Training Provider

Karina Stojansek
(03) 6334 4910


Training providers are solely responsible for the quality and accuracy of content and delivery of training courses listed on the Industry Training Calendar. Keystone Tasmania provides the Training Calendar in good faith as a service to industry practitioners. Please note that by taking the option of applying for funding you are not securing a booking for the selected course. All bookings must be made directly with the training provider.

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