Scheduled

Key information for this course

Overview

The complaint handling training course will help your front-line staff to deal with complaints in a straightforward and effective way. As you would expect our approach takes participants through a number of activities to suit all learning styles and to ensure that the lessons learned stick long after the course is over.

Complaints are a common factor for all businesses. Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that our people are skilled in handling complaints. Not only will this help to solve problems as they arise, but will also help to improve our business as a whole.

Customers are the key element of any thriving organisation and if you don’t keep them satisfied, they will simply go elsewhere for the products and services you provide. It’s a simple fact, but one that is so often overlooked by organisations and the people who work for them.

This training course will provide your participants with the skills, knowledge and awareness necessary to display a positive approach when communicating with customers.

Learning outcomes:

Business Owners, Manager, Project Managers, Director, Tradesman, Trades People, Administration, Accounts Payroll, Electrician, Receptionist, Builder, Plumber.

More information about this course

Training Provider

Training Provider Logo

Who to contact

Karina Stojansek
03 6334 4910

karina@nda.com.au

Location

Level 1/65 St John Street, Launceston Tas 7250

Course Date

From May 10th at 9:00 AM
to May 10th at 4:30 PM

Withdrawals

Withdrawals Closed

This course is also available subject to customer demand.

Contact the training provider for more information.

Hours

7 hours per attendee

Minimum Attendees

3

About the Training Provider

NDA Computing Pty Ltd

NDA services include computer training, management training, traineeships and qualifications, group training and training room hire. The company has training centres in Hobart, Launceston, and Devonport. NDA is 100% Tasmanian-owned and was established in 1985.

The services provided by NDA include:

Computer training - desktop, web, systems, programming and accounting software. Management training.

Traineeships and qualifications in business, business administration, human resources, training and assessment, frontline management, IT and project management.

Group training - the supply of NDA trainees who work in your organisation.

Training needs analysis.

Project management of training roll-outs.

Customised training.

Walkabout trainer.

Courseware development and technical writing.

Training room hire.

Accreditation

NDA is accredited by the ASQA as a Registered Training Organisation.

NDA is accredited by Skills Tasmania as a Group Training Organisation.

State-wide locations

NDA operates from training centres in Hobart, Launceston, and Devonport.

Contact the Training Provider

Karina Stojansek
03 6334 4910
karina@nda.com.au

Disclaimer

Training providers are solely responsible for the quality and accuracy of content and delivery of training courses listed on the Industry Training Calendar. Keystone Tasmania provides the Training Calendar in good faith as a service to industry practitioners. Please note that by taking the option of applying for funding you are not securing a booking for the selected course. All bookings must be made directly with the training provider.

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