Scheduled

Key information for this course

Overview

This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies

Learning outcomes:

1 State what customer service means in relation to all your customers both internal and external
2 Recognise how your attitude affects customer service
3 Identify your customers needs
4 Use outstanding customer service to generate repeat business
5 Build goodwill through in-person customer service
6 Provide outstanding customer service over the phone
7 Connect with customers through online tools
8 Deal with difficult customers

Pre-requisites

There are no pre-requisites for this course

More information about this course

Training Provider

Training Provider Logo

Who to contact

Karina Stojansek
(03) 6334 4910

karina@nda.com.au

Location

Level 3/110 Collins Street, Hobart TAS 7000

Who is this for?

Business owner Manager Project Manager Director Trades People Tradesman Administration Accounts Payroll Receptionist Builder Plumber Electrician

Course Date

Sep 15th at 12:00 AM

Withdrawals

Withdrawals Closed

This course is also available subject to customer demand.

Contact the training provider for more information.

Hours

7 hours per attendee

Minimum Attendees

3

About the Training Provider

NDA Computing Pty Ltd

NDA services include computer training, management training, traineeships and qualifications, group training and training room hire. The company has training centres in Hobart, Launceston, and Devonport. NDA is 100% Tasmanian-owned and was established in 1985.

The services provided by NDA include:

Computer training - desktop, web, systems, programming and accounting software. Management training.

Traineeships and qualifications in business, business administration, human resources, training and assessment, frontline management, IT and project management.

Group training - the supply of NDA trainees who work in your organisation.

Training needs analysis.

Project management of training roll-outs.

Customised training.

Walkabout trainer.

Courseware development and technical writing.

Training room hire.

Accreditation

NDA is accredited by the ASQA as a Registered Training Organisation.

NDA is accredited by Skills Tasmania as a Group Training Organisation.

State-wide locations

NDA operates from training centres in Hobart, Launceston, and Devonport.

Contact the Training Provider

Karina Stojansek
(03) 6334 4910
karina@nda.com.au

Disclaimer

Training providers are solely responsible for the quality and accuracy of content and delivery of training courses listed on the Industry Training Calendar. Keystone Tasmania provides the Training Calendar in good faith as a service to industry practitioners. Please note that by taking the option of applying for funding you are not securing a booking for the selected course. All bookings must be made directly with the training provider.

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