Accredited Course

Scheduled

Key information for this course

Overview

This Emotional Intelligence training course will assist the development of any participants you choose to send.

Emotional intelligence affects us all, whether we are constantly working in collaboration with others or individually on projects. So, this training course would be suitable for everyone in your organisation, but particularly those that must interact with others on a regular basis.

With greater self-awareness of their emotions and the ability to empathise and understand other people’s emotional state, your team will perform better in the workplace. In other words, being emotionally intelligent makes a real difference to performance and, therefore, profit.

Emotional intelligence training is not just a desirable ‘soft skill’. In fact, research indicates that

emotional intelligence can be a better indicator of workplace performance than IQ. It gives you very real and concrete benefits and should be an essential element of any staff development programme: • Managers and supervisors are better able to maintain a positive work environment. • Sales and buying staff are better able to influence outcomes in your favour, particularly when handling difficult prospects or tough negotiations. • Customer facing personnel are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive affect on customer loyalty and retention. • Staff in general are better equipped to handle the ever-increasing pressures of a modern workplace.

Learning outcomes:

1. Be aware of emotions and the impact they have on their performance
2. Recognise and understand emotions in others and how to adapt their behaviour to suit
3. Regulate their emotions and so enhance performance
4. Handle and inspire emotion in others

Course Credits

BSBLDR511 Develop & use emotional intelligence

More information about this course

Training Provider

Training Provider Logo

Who to contact

Karina Stojansek
03 6334 4910

karina@nda.com.au

Location

Level 3/110 Collins Street, Hobart TAS 7000

Who is this for?

Business Owners, Manager, Project Managers, Director, Tradesman, Trades People, Administration, Accounts Payroll, Electrician, Receptionist, Builder, Plumber.

Course Date

Sep 20th at 12:00 AM

Withdrawals

Up until Sep 15th

This course is also available subject to customer demand.

Contact the training provider for more information.

Hours

7 hours per attendee

Minimum Attendees

3

About the Training Provider

NDA Computing Pty Ltd

NDA services include computer training, management training, traineeships and qualifications, group training and training room hire. The company has training centres in Hobart, Launceston, and Devonport. NDA is 100% Tasmanian-owned and was established in 1985.

The services provided by NDA include:

Computer training - desktop, web, systems, programming and accounting software. Management training.

Traineeships and qualifications in business, business administration, human resources, training and assessment, frontline management, IT and project management.

Group training - the supply of NDA trainees who work in your organisation.

Training needs analysis.

Project management of training roll-outs.

Customised training.

Walkabout trainer.

Courseware development and technical writing.

Training room hire.

Accreditation

NDA is accredited by the ASQA as a Registered Training Organisation.

NDA is accredited by Skills Tasmania as a Group Training Organisation.

State-wide locations

NDA operates from training centres in Hobart, Launceston, and Devonport.

Contact the Training Provider

Karina Stojansek
03 6334 4910
karina@nda.com.au

Disclaimer

Training providers are solely responsible for the quality and accuracy of content and delivery of training courses listed on the Industry Training Calendar. Keystone Tasmania provides the Training Calendar in good faith as a service to industry practitioners. Please note that by taking the option of applying for funding you are not securing a booking for the selected course. All bookings must be made directly with the training provider.

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